Support Package:
Comprehensive
This package is designed for
growing companies that require considerable IT managed support
enabling them to concentrate on running their business with
minimal disruption to their IT services.
This range
of services is designed for companies who have little IT
support onsite and require most of their IT infrastructure to
be outsourced.
Your
Service Level Agreement (SLA) will define the service uptime
guaranteed as well as the response and action time for
incidents, support tickets and change
control.
Benefits
- Peace
of mind
- Unlimited service desk
support
- Increased level of network reliability
and performance
- Increased level of
support
- Cost
effective - reducing downtime by proactively monitoring
networks and identifying potential issues before they
become a problem
- Saving
you money
Service
Level
Included
with this package you get a free IT Survey & Health
check.
With this
service you get a free site survey and health check survey.
This is to gather information regarding your IT infrastructure
setup, so that when an incident does occur we can fix it
efficiently.
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